Advice Cloud understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, https://advice-cloud.co.uk/ (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
In this Policy the following terms shall have the following meanings:
|Account||means an account required to access and/or use certain areas and features of Our Site;|
|Cookie||means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;|
|Cookie Law||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;|
|Personal Data||means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)|
|We/Us/Our/Controller||means Advice Cloud, a limited company registered in England under 05776223, whose registered address is 4 Brooker Street, Hove, East Sussex, UK, BN3 3YX and whose main trading address is 2nd Floor, 8 The Drive, Hove, East Sussex, UK, BN3 3JA.|
|Data Subject||means the individual to whom Personal Data relates.|
|GDPR||means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.|
|Personal Data Breach||means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.|
|Processing||means any operation or set of operations which is performed on Personal Data, encompassing the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction or erasure of Personal Data.|
|Processor||means a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller – on behalf on Advice Cloud in this case.|
We are a member of Wired Sussex, Brighton and Hove Chamber of Commerce, Tech UK, Cloud Industry Forum
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
If you have any cause for complaint about Our use of your personal data, please contact Us on email@example.com and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under GDPR at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, we may use your data for the following purposes:
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND telephone AND text message AND post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. Please contact Ella Grant at firstname.lastname@example.org with the request.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
Our policy is to retain data for two years. If we have not substantive contact with you over a two year period then we will delete your record from our database. If you wish us to delete your data sooner, please contact Ella Grant at email@example.com
We only keep your personal data for as long as We need to in order to use it, and/or for as long as We have your permission to keep it.
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
To protect and secure your data we are working with a number of data Processors
As stated in the HubSpot Data Processing Agreement Hubspot will take appropriate technical and organizational measures to adequately protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data. Such measures include, but are not be limited to:
Google as a Data Processor is committed to GDPR and safeguarding your data. Some of the safeguarding methods include but are not limited to:
For more information on how your data is protected in Google Analytics and AdWords Customer Match please see How Google complies with Data Protection Laws.
If you use our online payments service, provided by Stripe, your payment details are securely passed directly to Stripe in order for them to process your payment. They are not seen, stored or accessible by Advice Cloud. They will only collect personal data that is required to process your payment.
Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland and subject to European law. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US. To ensure the adequate protection of personal data, Stripe uses the European Commission’s Standard Contractual Clauses (“Model Clauses”) to allow for the lawful transfer of such data under the EU Data Directive. These Model Clauses cover all transfers of EU personal data between Stripe Payments Europe and Stripe, Inc., including user data and end-customer cardholder data. To learn more about the Stripe data transfers or to request a copy of their Model Clauses, please contact them at firstname.lastname@example.org.
We take reasonable measures, including the implementation and maintenance of physical, electronic, and managerial procedures, in an effort to ensure the security, integrity, and accuracy of all personal information that we process. Our efforts include procedures designed to avoid unauthorized access, alteration, misuse or disclosure of personal information.
Our website is built in WordPress and Our e-commerce shop is built with Woo-commerce. Both of these are run by Automattic Inc.
We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it.
Woo-commerce – we collect data such as name, surname, email address to be able to process your Training order. Payment details are not processed via Woo-commerce.
For more information on how these data Processors handle your data please see:
For more information on how these data Processors handle your data please see:
We will contact all our data Processors as soon as practicable after we becomes aware of any of any Personal Data Breach affecting any Personal Data. We will also notify relevant Personal Data Breaches to competent authorities and/or affected Data Subjects, if we are required to do so under the Data Protection Law.
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
In addition to your rights under the GDPR, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct electronic marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at email@example.com, or using the contact details below.