Background

This website https://advice-cloud.co.uk/ (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the ‘I’m Fine with This’ button on Our Cookie pop up. If you do not agree to Our Cookie Policy, please stop using our Site immediately.

Definitions and Interpretation

In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

Term

Definition
Cookiemeans a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
Cookie Lawmeans the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Personal Datameans any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
We/Us/Our/Controllermeans Advice Cloud, a limited company registered in England under 05776223, whose registered address is 4 Brooker Street, Hove, East Sussex, UK, BN3 3YX and whose main trading address is 2nd Floor, 8 The Drive, Hove, East Sussex, UK, BN3 3JA.
Data Subjectmeans the individual to whom Personal Data relates.
GDPRmeans the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Processormeans a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller – on behalf on Advice Cloud in this case.

Information About Us

Our Site is owned and operated by Advice Cloud Ltd., a limited company registered in England under company number 05776223, whose registered address is Advice Cloud Ltd, 2nd floor, 8 The Drive, Hove BN3 3JA, UK and whose main trading address is Advice Cloud Ltd, 2nd floor, 8 The Drive, Hove BN3 3JA, UK

Our VAT number is 883 0322 34

Our Data Protection Officer is Ella Grant, and can be contacted by email at dpo@advice-cloud.co.uk, by telephone on 03301244224, or by post at Advice Cloud Ltd, 2nd floor, 8 The Drive, Hove BN3 3JA, UK

We are regulated by Information Commissioner’s Office

We are a member of Wired Sussex, Brighton and Hove Chamber of Commerce, Tech UK, Cloud Industry Forum

How Does Our Site Use Cookies?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for marketing and analytics purposes.

All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

  • Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

  • Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

  • Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

  • Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

  • Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

  • Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

  • Session Cookies

Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

Cookies on Our Site are not permanent and will expire as indicated in the table below.

For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy

For more specific details of the Cookies that We use, please refer to the table below.

What Cookies Does Our Site Use?

The following first party Cookies may be placed on your computer or device:

Name of cookie
Purpose

Expires in

Strictly Necessary

Vrendor

woocommerce_cart_hashIt contains information about the cart as a whole and helps WooCommerce know when the cart data changes. No personal information is stored within this cookie.Expires when you close your browserYesWoo-commerce
woocommerce_items_in_cartIt contains information about the cart as a whole and helps WooCommerce know when the cart data changes. No personal information is stored within this cookie.Expires when you close your browserYesWoo-commerce
wp_woocommerce_session_It contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within this cookie.2 daysYesWoo-commerce
wordpress_WordPress cookie for a logged in user. Dependent on whether the user clicked "Remember me".For users who clicked "Remember me" the cookie will be set for 14.5 days. Otherwise these cookies will be session cookies (capped at 2 days).YesWordpress
wordpress_logged_in_This is used to check whether the current visitor is a logged in WordPress.com user.Dependent on whether the user clicked "Remember me".For users who clicked "Remember me" the cookie will be set for 14.5 days. Otherwise these cookies will be session cookies (capped at 2 days).YesWordpress
wordpress_test_cookieset by WordPress, test cookie.Session cookieYesWordpress
wp-settings-1This is used to persist a user’s wp-admin configuration.1 yearYesWordpress
wp-settings-time-1The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 yearYesWordpress
cookie_notice_Allows to inform users that your site uses cookies and to comply with the EU cookie law regulations.YesCookie Notice (Wordpress plugin)
PHPSESSIDRecords cart abandonments.Session cookieNoAbandoned cart plugin
"ac_cookie_thanks"This is a cookie which we are setting to identify that a user has just left a review, in order to show a confirmation message.1h after user leaves reviewYesWordpress

Our Site uses analytics services provided by Hubspot and Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

The following third party and analytics Cookies may be placed on your computer or device:

Name of cookie Purpose

Expires in

Strictly Necessary

Vrendor
__cfduidUsed by the content network, Cloudflare, to identify trusted web traffic.1 yearYesCloudflare
__utma Google Analytics - These are Google Analytics cookies and they keep an anonymous record of how visitors use our websites. They store information such as the time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page.2 yearsNoGoogle
__utmb Google Analytics - Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.30 minNoGoogle
__utmc Google Analytics - determines whether the user was in a new session/visit.When you close your browser NoGoogle
__utmz Google Analytics - Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.6 monthsNoGoogle
__hstc HubSpot Analytics - The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).2 yearsNoHubspot
__hssrc HubSpot Analytics - Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.Session cookieNoHubspot
__hssc HubSpot Analytics - This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 minNoHubspot
hubspotutk HubSpot Analytics - This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.10 yearsStrictly NecessaryHubspot
_hs_opt_outOpt out of HubSpot tracking - This cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies.2 yearsNoHubspot
hs-messages-is-openThis cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity.30 minNoHubspot
hs-messages-hide-welcome-messageWhen you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.1 dayNoHubspot
hs_ab_testThis cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.Session cookieStrictly necessaryHubspot
__hs_opt_outThis cookie is used by the opt-in privacy policy to remember not to ask the user to accept cookies again. This cookie is set when you give users the choice to opt out of cookies. 2 yearsStrictly necessaryHubspot
__hs_do_not_trackThis cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.2 yearsStrictly necessaryHubspot
__hs_testcookieThis cookie is used to test whether the visitor has support for cookies enabled. Session cookieStrictly necessaryHubspot
hs_lang_switcher_choiceThis cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).NANoHubspot
_keyWhen visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.NANoHubspot
__utma, __utmb, __utmc, __utmv, __utmz, last_page, embed_preferences, has_logged_in, stats_start_date, stats_end_date, CAL, GAPS, N_T, S_adsense, adsenseReferralSourceId, adsenseReferralSubId, adsenseReferralUrl, adsenseReferralUrlQuery, APISID, HSID, NID, PREF, SAPISID, SID, SNID, SSIDVimeo sets a number of cookies on any page that embeds a Vimeo video. While we have no control over these cookies, they appear to include a mixture of pieces of information to measure the number and behaviour of Vimeo viewers, to hold information about current viewing video settings as well as a personal identification token, if you are logged into Vimeo. Furthermore, a set of cookies regarding Google Adsense advertising campaigns might be set, which contain identifiers that record user browsing behaviour.There are some cookies that expire 10 years after first viewing a Vimeo video while most of them expire between a few days for up to two years after the last viewing of a Vimeo video.Strictly necessary due to our e-commerce product being an embedded Vimeo content Vimeo
use_hitbox, YSC, VISITOR_INFO1_LIVEGoogle set a number of cookies on any page that includes a Youtube video. These cookies are a mixture of pieces of information to measure the number and behaviour of Youtube users, including information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States.This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.NANoGoogle
Sid, sapisid, apisid, ssid, hsid, nid, pref Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.Most of the cookies expire 10 years after your last visit to a page containing a Google MapNoGoogle
P, presence, act, s,c_user, fr, xs, datr, luCookies needed for the Facebook social plugin. To allow you to share our content, Facebook places a number of cookies through our website..Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.The cookies p, presence and act are valid till the end of the session, the cookies s, c_user, fr and xs will expire in 30 days, the cookies datr and lu will expire in 2 years.NoFacebook
L, W, c_user, csm, datr, locate, lu, s xs, i/jot/syndicationTo allow you to share our content, Twitter places a number of cookies through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests.There are several session cookies here, most of the others expire between a few days for up to two years.NoTwitter
notice-npass-shown, notice-pass-shown, _leo_profile, bcookie, bscookie, BizoID, lidc, UserMatchHistory, langTo allow you to share our content, LinkedIn places a number of cookies through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. There are several session cookies here, most of the others expire between a few days for up to two years.NoLinkedIn
_ga, _gid, _dc_gtm_UA-625217-47, _gat_UA-625217-22, Used to embed the Tableu Public data dashboard on our Spend Data pages. Anonymises data but may track IP address. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. _dc_gtm_UA-625217-47 And _gat_UA-625217-22, are Session cookies

_ga expires in 2 years

_gid expires in one day
NoTableau

Consent and Control

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. 

You will be given the opportunity to allow and/or deny different categories of Cookie that We use. You can return to your Cookie preferences to review and/or change them at any time by clicking the below button

 

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

The links below provide instructions on how to control Cookies in all mainstream browsers:

Changes to this Cookie Policy

We may alter this Cookie Policy at any time.  If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

Further Information

If you would like to know more about how We use Cookies, please contact Us at dpo@advice-cloud.co.uk, by telephone on 0330 124 4224, or by post at 2nd Floor, 8 The Drive, Hove, East Sussex, UK, BN3 3JA.

For more information about privacy, data protection and our terms and conditions, please visit the following: