Network Services 4 (or RM6377) is expected to shape how public bodies buy telecoms, connectivity and network infrastructure services for the next 8 years which is a significant change to NS3 which was only a 4 year long framework.
However, just getting onto NS4 compared to actually winning work through it, requires far more than just submitting a successful application.
What Is Network Services 4 (NS4)?
RM6377 Network Services 4 (NS4) is the successor to RM6116 Network Services 3 (NS3) and is a major Crown Commercial Service (CCS) framework for telecoms and network-related services.
Network Services 4 provides UK public sector buyers with compliant access to suppliers delivering:
- Connectivity and telecoms solutions
- Voice & Contact centre
- Wide Area Network (WAN) solutions
- Internet and cloud connectivity
- Network infrastructure services
- Associated support and managed services
In short, NS4 will act as a primary route to market for public bodies to procure network and communications services.
Getting listed on NS4 allows companies to compete for government contracts across central government, local authorities, NHS bodies, education and more and is estimated to be worth £7bn over the next 8 years. In our opinion, this could undervalue the framework somewhat!
What are the key differences between Network Services 3 (NS3) and Network Services 4 (NS4)?
Simplified lot structure
Crown Commercial Service (CCS) intends to streamline several of the existing NS3 Lots which is good news for suppliers and buyers alike. Some overlapping service areas will be consolidated into broader categories, to simplify procurement and better reflect how services are delivered today.
NS3 was grouped into four main categories, with a large number of sublots aligned to the main subject. Now these have been simplified into nine single lots covering most of the requirements from NS3, as well as adding the Audio Visual (AV) solutions as Lot 9.
Consolidation of telephony and communications services
The new framework will include a Voice/Unified Communications Lot. This will incorporate services such as CPaaS and inbound telephony, which are currently separate under NS3. A dedicated Contact Centre Services Lot will remain available.
Removal of legacy telephony services
The Analogue Telephony Lot will be removed in NS4, due to the ongoing PSTN switch-off across the UK. This also reflects the transition towards fully digital voice services across the public sector.
Networking Lots retained
However, enhanced separate Lots will remain for:
- Data Access Services (WAN)
- Local Connectivity Services (LAN)
Both will expand their scope to include greater emphasis on network security, zero trust architecture and secure-by-design connectivity models.
Removal of Tactical Radio from the framework
The Tactical Radio Lot included in NS3 will not continue in NS4. These services will instead be covered through a dedicated Tactical Communication Systems framework which shows CCS’s commitment to creating clearly defined routes to market post PA23.
New Audio Visual (AV) services Lot
NS4 is expected to introduce a new Audio Visual Services Lot, providing a procurement route for technologies such as meeting room systems, collaboration spaces and digital workplace solutions.
Continued support for smart infrastructure and specialist services
The framework will continue to include Lots covering areas such as:
- IoT and Smart/Connected Places (including security and CCTV)
- Commercial Radio Services
- Critical Domain Services
- Paging and alerting
Frequently asked questions
What will the changes in NS4 mean for public sector buyers?
Overall, the proposed structure for NS4 aims to make it easier for organisations to procure modern networking and communications solutions, whilst aligning with current technology trends.
In particular, buyers can expect:
- Greater focus on secure networking and zero-trust architectures
- Broader end-to-end communications solutions
- Improved access to digital workplace and AV technologies
It’s important for suppliers to note that the Lot structure is still subject to final confirmation, following the latest CCS market engagement.
Because NS4 brings significant changes from NS3, submission requirements are likely to be significantly different. CCS are also moving towards standardising their qualification requirements for frameworks in general, which are also increased when compared to NS3.
How do I get onto the Network Services 4 framework?
To get onto NS4, suppliers must:
- Meet mandatory qualification requirements
- Submit compliant documentation
- Provide high-scoring technical responses
- Offer competitive and sustainable pricing
Preparation is critical – many suppliers fail due to incomplete compliance or weak evidence.
Is getting onto NS4 enough to win work?
No. Listing on CCS Network Services 4 allows you to compete for call-offs, but suppliers must still actively bid and engage buyers to win contracts.
What are some common mistakes companies make when applying for frameworks?
Suppliers often:
- Leave preparation too late
- Misjudge qualification requirements
- Submit generic responses
- Treat listing as the final objective
- Fail to market themselves post-award
The public sector procurement landscape is complex and regulated. NS4 is competitive and will reward prepared suppliers – not reactive ones.
How can Advice Cloud help me get listed on Network Services 4?
If you’re considering applying to the NS4 framework, or want to improve your chances of winning NS4 government tenders, book a chat to speak to Advice Cloud’s procurement experts.
We can help you:
- Assess your readiness
- Strengthen your application
- Build a framework sales strategy
- Turn your listing into revenue
Get in touch with us to talk about how we can help you apply to NS4.
