Digital Outcomes and Specialists FAQs
Digital Outcomes and Specialists 3 is announced to open in July. Here are just a few answers to those burning DOS questions.
What is the Digital Outcomes and Specialists framework (DOS)?
Digital Outcomes and Specialists is a dynamic style framework with the specific aim of helping the public sector buy specialist resources that could help them design, build and deliver digital outcomes using an agile approach. That’s the long description. The short one is: if you offer specialists resources and use agile, you need to get listed on Digital Outcomes and Specialists 3.
When is Digital Outcomes and Specialists 3 coming out?
The framework is released usually on a 9-18 months cycle. The third iteration is set to open in July 2018.
- Digital Outcomes – for suppliers looking to build teams and support a digital service, e.g. a discovery phase or an online billing.
- Digital Specialists – for suppliers who can provide individual specialists to work on a service or programme, e.g. Managers or Developers.
- User Research Studios – to provide facilities for researchers or participants to work in.
- User Research Participants – for suppliers who can recruit user research participants with a range of experience.
We are not expecting the Lots to change for Digital Outcomes and Specialists 3.
Is there a limit to how many suppliers can be in each Lot?
There is no limit to the number of suppliers that can be on DOS. Currently there are 2,018 suppliers on the Digital Outcomes and Specialists 2 framework and 94% of them are SMEs.
How long will the call-off period be?
The call-off contract length for DOS is maximum 24 months.
How much has been sold on DOS so far?
Over £333m spent has been spent on DOS 2 so far, with 35% awarded to SME’s.
How easy is it to apply?
Digital Outcomes and Specialists was developed to replace the old Digital Services 2 (DS2) framework, which was notoriously difficult to get on and to use, to be fair. CCS really took note of the user feedback on this one. And thankfully the DOS framework is nothing like DS2 framework. Applying and listing is very straight forward and won’t take you a lot of time. Although to our shock we have spoken to someone that did fail to get on. But as we all know getting onto a framework is just half the battle. Once you are on you need to get selling.
What are the rules?
As always with government frameworks, in order to qualify suppliers will need to comply with some rules. For DOS the rules are slightly different depending on the Lot you are applying for. Specifically, as outlined in the Digital Outcomes and Specialists framework agreement:
For Lot 1 Digital Outcomes you must:
- comply with the technology code of practice
- work according to the government service design manual
- understand what it means to work on a discovery, alpha, beta, live or retirement phase
For Lot 2 Digital Specialists you must:
- only provide specialists from your existing team
- offer evidence of competence in each role if requested by the buyer
- ensure all roles support the government service design manual’s description of what you need to build a successful service
For Lot 3 User Research Studios you must provide:
- user research studio hire in the right location on specific dates
- a comfortable, private and safe environment
- space to conduct interviews, usability tests or focus groups
- facilities, where it’s possible, to watch and record people as they engage with designs, prototypes and live public sector services
For Lot 4 User research participants you must:
- be able to recruit participants with a range of experience, e.g. you should consider diversity, people who are digitally excluded, as well as those who have low literacy or digital skills, and those who need assisted digital support
- be able to recruit user research participants who best reflect the users of a service, e.g. a specific target user group such as people who have recently had a specific experience, such as victims, witnesses or jurors
How easy is it to sell once you are on DOS framework?
Good things require effort and selling on DOS is no different. The positive thing about Digital Outcomes and Specialists is that the opportunities are posted in the open. You can clearly see all the tenders and decide which ones are relevant to you. Choosing the best tenders and customising your bid is the hard bit. We will be publishing several blogs that will help suppliers do that in the next few weeks, so watch this space.
Or even better sign up for our DOS 3 webinar on 4th of July!