What is the Digital Inclusion and Support DPS?
To help improve public services and make sure they're usable by everyone, the government has introduced its Digital Inclusion and Support DPS.
Run as a Dynamic Purchasing System, the Digital Inclusion and Support DPS is a route to market to take over from the Digital Training and Support Framework (RM3765). When that commercial agreement ended in April 2020, Crown Commercial Services looked to update with new terms and scope. After all, RM3765 ran for four years – so it needed a fair bit of updating!
What is the Digital Inclusion and Support DPS for?
The DPS is designed to help the public sector purchase services and technology that relate to digital inclusion design and delivery, as well as assisted digital support. It’s all about making sure that communities and users of digital public services have the skills and know-how to use them! As well as making sure that public services follow the government’s Digital Inclusion Strategy too.
Some of the services outlined to be included are:
- Computer training services
- Training facilities
- Adult and other education services
- Computer-user familiarisation and training services
- Office-support services (including telephone answering services)
- Staff training services
- And a lot more.
This is broken down into three Lots:
- Support – Helping users use government digital services.
- Design – The design of training courses or products to help with Digital inclusion.
- Delivery – Providing training on any channel.
When is it due to open?
The original timeline given expect the DPS to go open in April 2020, however due to Covid-19 was delayed quite a bit. Digital Inclusion and Support is now open for suppliers, opening on 22nd June 2020. This means that suppliers are now able to join the DPS. Because it’s a DPS, suppliers can join at any point during its lifetime (4 years) – but don’t wait, it’s better to be on it from the beginning so that you don’t miss out.